Archive for the ‘help’ Category
How to make me look like this…
When something is broken and you need help here are some key things that I need to know:
- What were you doing and when were you doing it? Ideally, a step-by-step list in chronological order of what actions you performed. Include things like commands you typed, URLs used, buttons clicked and widgets twizzled. I almost definitely need any usernames you used, but I will almost never need you password, so please don't send it!
- What were you expecting to happen?
- What actually happened? Make sure you include any error messages. Screenshots are OK if it's a graphical application, but if the error message is just in plain text, just send the text.
- When did it last work correctly? This morning? Last week? Never?
If I get all that information up front then I'll look as happy as this.
Andrew Beresford’s Blog 2010-12-14 16:50:40
When something is broken and you need help here are some key things that I need to know:
- What were you doing and when were you doing it? Ideally, a step-by-step list in chronological order of what actions you performed. Include things like commands you typed, URLs used, buttons clicked and widgets twizzled. I almost definitely need any usernames you used, but I will almost never need you password, so please don't send it!
- What were you expecting to happen?
- What actually happened? Make sure you include any error messages. Screenshots are OK if it's a graphical application, but if the error message is just in plain text, just send the text.
- When did it last work correctly? This morning? Last week? Never?
If I get all that information up front then I'll look as happy as this.
