Phone update
Expansys wrote back to me saying I’d need to get in touch with Palm directly about warranty repair.
I wrote back to Expansys:
Thank you for your reply. I am trying to get in touch with Palm at the moment, although it seems that you have to have an access code for support through that number. I am trying to get the free access code that I am entitled to with the purchase of the phone.
I will get back to you if I have any problems, as ultimately, as the retailer you are responsible for the goods you sell!
No reply from Expansys so far, but then again, I don’t expect one at the moment.
I rang Palm and eventually managed to speak to a human. He took down my details, and asked me to describe the problem. He asked if I had caused the damage to the phone and I said I had not. I explained how I had found the phone damaged and he requested a photo from me. I sent the photo you can see in the previous blog entry.
The last thing I got back from Palm was an automated e-mail:
Thank you for contacting Palm.
In order for us to deal efficiently with your enquiry, please visit our e-service offering at www.palm.com/uk/support
At this location you will find information that may be helpful in resolving your question together with details of how to contact Palm for further assistance.
This is an automated response – please do not reply.
Palm will only respond directly to questions submitted via the e-service offering.
3 hours later… nothing back so far.
I’m not impressed with Palm’s customer support so far.
